It School Technician

Job Title:IT Schools Technician (SDE Post) Level 3

Location: Camden, London

Contract: 2 months

Pay Rate: £23/hr

Role Summary:. This position entails providing technical support, problem resolution, and service request operations to ensure the smooth functioning of IT services in schools in Camden. The ideal candidate will have a strong customer service ethos and be proficient in various technical areas including system software installation and maintenance, network support, information security controls, and web solutions.

Key Responsibilities:

• Routinely attend school and council sites to fulfill customer requests promptly.
• Provide technical support (second line support) for the installation and maintenance of system software, including operating systems and office automation products.
• Strive to meet and exceed SLA performance targets.
• Assist in providing technical support for specialist areas such as networks, servers, information integration, and web solutions.
• Deliver technical services remotely or on-site while ensuring the integrity of changes and the protection of customer data.
• Manage customer relationships by liaising with Head Teachers, Heads of traded services, and ICT coordinators.
• Maintain change control documentation accurately.
• Take ownership of service incidents until resolved, escalating to third-line support staff and suppliers when necessary.
• Occasionally assist in first-line support, user account administration, Active Directory support, software compliance, procurement of ICT products and services, and data recovery.
• Provide statistics and associated information for performance reports.

Qualifications and Experience:

• Bachelor's degree in a relevant discipline, or equivalent industry experience.
• Desirable: Experience in schools-based IT support.
• Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes.
• Familiarity with incident management tools.
• Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts.
• Knowledge of risk management, business impact analysis, countermeasures, and contingency arrangements related to IT service disruptions.
• Familiarity with corporate, industry, and professional standards, policies, regulations, compliance, and codes of conduct.

The IT Schools Technician role in Camden offers an exciting opportunity to contribute to the education sector while gaining valuable experience in a dynamic and supportive environment. If you are passionate about providing exceptional technical support and thrive in a customer-focused role, we encourage you to apply.