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Salary An IT Support Technician – Level 1 is an entry-level position that requires two years of experience with Windows and Apple hardware and software. This position is responsible for preparing Microsoft Windows and Mac OSX devices for deployment to Intapp end users. This documented process will require a successful candidate to follow instructions, manage service requests and incidents, install devices on site, and assist with remote configurations.
This position requires interaction with Intapp users in person, over the phone, and via email. Therefore, a successful candidate must possess excellent communication skills and be comfortable interacting with end users, answering questions, addressing concerns, and finding solutions to issues that arise.
What you will do:
- Prepare new systems for implementation and coordinate installation with the end user.
- Update the appropriate inventory systems to reflect the system’s current state.
- Communicate issues, critical problems, and situations to the appropriate management levels.
- Support the maintenance and collection of staff computing resources, including laptops and other devices.
- Perform routine maintenance on IT devices, including software updates, imaging, and light repairs.
- Provide top-tier IT support for staff, including software installation support, hardware troubleshooting, and break-fix support.
- Provide conference support when needed.
- Assist with inventory tracking and documentation processes.
- Coordinate with other IT teams in multiple locations to escalate issues as needed.
- Support end users remotely as well as in person.
- Respond to assigned work in the ticketing system and maintain accurate and timely documentation of progress in the work order database.
- Promote the creation of knowledge base entries that customers and IT team members can use.
- Compete for new installations on schedule and with minimal rework.
- Update and manage all assigned work order tickets promptly, at least daily.
- Follow the documented instructions for provisioning new equipment or recharging existing equipment essentials.
What you will need:
- Excellent communication skills – Ability to communicate with various levels of staff to understand the issue.
- Experience with Microsoft Office desktop and O365 suite of applications
- Experience with video conferencing software such as Zoom and MS Teams
- Strong work ethic, professional attitude, and good appearance
- Some experience with Microsoft Windows and Apple OSX
- Ability to perform multiple tasks and adjust priorities according to the new work assigned.
- Work independently and with little direct supervision.
- Self-motivated to improve both personally and professionally.
- Possess the ability to understand and follow instructions
- Must have the ability to lift and carry 50 pounds, as well as the ability to route cables under desks and around furniture.
- CompTIA A+ certification is an advantage
What you will gain at Intapp:
Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
- Competitive base salary plus variable compensation and equity
- Generous paid parental leave, including adoptive leave
- Traditional comprehensive benefits, plus:
- Generous Paid Time Off
- Tuition reimbursement plan
- Family Formation benefit offered by Carrot
- Wellness programs and benefits provided by Modern Health
- Paid volunteer time off and donation matching for the causes you care about
- Home office stipend
- Opportunities for personal growth and professional development supported by a community of talented professionals
- An open, collaborative environment where your background and contributions are valued
- Experience at a growing public company where you can make an impact and achieve your goals
- Open offices and kitchens stocked with beverages and snacks
#LI-DB1
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at
https://www.intapp.com/working-at-intapp/
. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
