It Support Technician

Contract detail: Full time/ Permanent
Line Manager: This role reports into the IT Manager
Location: Mainly in our London offices, but travel will be required to work in other UK locations at times to support our Directors
Role Summary:
Provide a first-class, highly responsive and proactive IT support service for our people
This role reports into the IT Manager
Apply a technical and analytical approach to identifying and solving IT issues
Apply watertight data security and confidentiality measures
Maintain general IT administration, records and licences
Core Responsibilities:
Provide technical IT support, using strong diagnostic methods to identify and troubleshoot issues and apply appropriate and specific remedies to fix the root cause of any issues
Confidently communicate with a range of stakeholders on a variety of queries to explain complicated processes with clarity
Ensure data security and confidentiality is managed to the highest standard and is continuously monitored
Provide recommendations for improvements and continuously aim to improve and learn. Apply best-practice, industry standard technical processes and maintain strong IT skills in response to new technologies, threats and developments
Maintain IT equipment at Main London Office site and others
Report to the IT manager daily
Conduct audits and checks
Carry out tasks relating to communication, security and supplying equipment
Update licenses and records, document IT processes and ensure IT administration and housekeeping are continually updated and current
Comply with GDPR and any other legislation that applies to IT data management, confidentiality and data security
Additional Activities (as needed):
Check stock levels and request to replenish before supplies are depleted
Maintain an asset register
Any other duties as required to support the work of SHM
Relevant Skills:
The successful candidate will be:
Quality-driven
You will need to:
Have a strong understanding of Microsoft Windows server, Client Technologies and Apple iOS and understand web hosting
Have strong skills in monitoring and tuning system performance and security systems
Be a rigorous thinker with the ability to solve complex problems and juggle multiple priorities while observing strict confidentiality
Strive for continuous improvement and be open to constructive criticism
Apply high levels of rigour and attention to detail to both your own work and others’
An excellent written and verbal communicator
You will need to:
Have the ability to identify and troubleshoot IT issues by listening to users and applying appropriate diagnostic tools and findings
Have the ability to present ideas and work to internal and occasionally external audiences with clarity and confidence
Be able to trouble shoot and resolve issues at a very high standard and sometimes under pressure
Analytical
You will need to:
Have a strong understanding of key diagnostic principles with a passion for getting to the root cause of a problem, rather than just a solution
Be able to interpret inputs for issues from a variety of sources, generate insights, resolve issues and where necessary communicate them effectively to the team
Support /Observe and participate in meetings and workshops where required
Positive and flexible
You will need to:
Approach problems and requests with a highly creative, can-do manner, reassuringly calmly and efficiently
Be keen to develop and learn new skills by working with and for the IT Manager
Be proactive and flexible, willing to work outside of office hours where necessary
A team player
You will need to:
Have a demonstrated ability to work collaboratively in a team and with people at all levels in an organisation
Have an interest and keenness to further develop housekeeping procedures and checklists
Proficient in basic tools
You will need to:
Be proficient in Windows Server (2019 onwards) / Unix / iOS and Android platforms
Be competent in the Microsoft Office suite, including Microsoft PowerPoint and Excel in particular
Learn how to use Asana and other tools to track and manage projects on a daily basis
Qualifications & Experience
Required: Bachelor’s degree and excellent academic record or demonstrable work experience
Required: Strong technical IT support skills
Required: Recent Professional IT experience in a similar role or field
Required: Fluency in English
Please view the attached job description to help you apply.
Please send a CV and cover letter to: Emmy Beazley-Williams via the button below, ensuring you send both a CV and a cover letter.
Closing date: 16 April 2024 at 23.59pm.
If you have any general queries, please call 020 7242 5504.