It Senior Business Support Analyst - Supplier Portal

About the role

The role of IT Business Support Analyst (Supplier Portal) is a newly established position within the Booker IT team. In this role, the individual is responsible for ensuring the smooth functioning of the MyProduct Essentials Supplier Portal, including managing the ongoing change programme across our Trading teams.

This position involves collaborating closely with internal and external stakeholders, actively participating in project delivery with the IT Team, and providing vital support and expertise to facilitate effective solutions and outcomes. It also includes analysing the root cause of application difficulties, formulating strategies for remedial action, and managing a knowledge base with problems and solutions to guide and enhance future project execution.

Additionally, the role will drive system improvements, participate in their implementation, test upgrades and new releases, and collaborate on issue resolution and best practice recommendations in alignment with Booker\'s strategy and standards.

The role will serve as a key contact for stakeholders, leveraging your project management skills to meet urgent client needs while balancing support and project tasks, adhering to SLAs, and managing deliverables within time and budget constraints. Occasional \'Out of Hours\' work may be required.

Role Responsibility

Health, Safe and Legal (Governance, Security and Controls):

• Comply with all company policies, e.g. financial planning and control, health and safety.
• Comply with change management procedures and system security.
• Ensure system availability, costs and approved project status are reported accurately each period.
• Work with IT colleagues to manage suppliers of IT infrastructure, software, and development/ support services.
• Comply with IT supplier contracts and licensing agreements to ensure we remain compliant with contractual terms and conditions.
• Champion diversity and inclusion to ensure everyone feels welcome at Booker.

Customer Satisfaction:

• Work to identify issues that will or are impacting systems stability, availability and functionality, and then work promptly, jointly & proactively to mitigate and resolve such issues.
• Work with colleagues, customers and suppliers to manage service perception and the understanding of IT services.
• Work proactively with stakeholders to improve processes and maximise system asset utilisation.
• Work to deliver an effective application architecture and development roadmap to support the company\'s growth plans.
• Remain knowledgeable about technology trends and innovations.
• Work promptly, jointly & proactively on projects to improve cash profit & customer satisfaction.
• Ensure projects are delivered in full to agreed budgets and timescales.
• Utilise our supplier\'s capacity and capability to undertake project and service activity.

Cash Profit:

• Provide fit-for-purpose systems at the minimum cost.
• Manage suppliers to achieve value for money on products and services.
• Find ways to achieve or beat budgeted costs and try to improve costs year-on-year.

You will need

• Experience with projects involving multiple business units/user communities that involve a significant element of business change.
• Experience in managing change from conception and design to testing, delivery and ultimately support.
• Experience/exposure to software development methodology, e.g. Agile & Jira
• Commercially aware and keen to understand the wholesale business and how different functions interact.
• Good people management, with proven ability to effectively work with other internal and external teams.
• Service management skills with experience of successful support provision and project leading.
• Consistent delivery of results.

Whats in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package

About The Company

Be part of something special. Join our team at Booker.

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*