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Form of work
SalaryIT Service Continuity Manager
Akkodis are currently working in partnership with a global market leading client to recruit an IT Service Continuity Manager with proven experience of leading enterprise scale IT Service Continuity programmes from development to maintenance.
Please note this role offers hybrid working opportunities.
The Role
As an IT Service Continuity Manager, you will be working closely with the IT Resilience Manager and wider team to support the technology and resilience strategy, you will coordinate and lead activities within the team, whilst mentoring junior team members and identifying opportunities for improvement.
You will develop, improve and implement the IT Service Continuity (ITSC) program, and help build relationships across the Business. You will be confident in undertaking all elements of the ITSC lifecycle including supporting the creation and maintenance of ITSC documentation, planning and validating ITSC exercises and data centre events and supporting the introduction and ITSC compliance of new technology, projects and services.
The Responsibilities
- Creating, coordinating and managing ITSC plans in collaboration with service owners across the Business, including providing recovery processes for service failure scenarios, defining recovery time objectives and recovery point objectives based upon a specific service design.
- Conducting independent reviews of the plans with service owners whist validating and conducting data centre isolation testing and design and delivering the test plan.
- Integrating plans into data centre site recovery operations and running books.
- Ensuring plans are updated and re-tested where live exercising, incident and problem management reviews identify actions that require changes to be reflected in the plans.
- Developing data centre site recovery plans to enable recovery of IT Services through the use of an associated service recovery run book or recovery sequence.
- Planning and coordinating the execution of the data centre site isolation exercise schedule to validate Service Continuity in the event of loss of a data centre.
- Building functions and metrics to track service configuration drift and assessment of remediation for ITSC plan, data centre delivery plan and run book inclusion.
- Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the ITSC strategy and standards.
- Supporting the organisation with the continual improvement program for ITSC and operational resilience.
- Completing ITSC plans and run-book walkthroughs with the IT operations team.
The Requirements
- Demonstrable project management skills to support data collection, delivery and sign off of milestones, whilst managing changing priorities.
- Ability to communicate effectively at all levels with a high level of persuasion.
- Experience operating as a liaison between technical development teams and non-technical teams to support requirements, whilst gathering and managing expectations.
- Enterprise technology and industry best practice awareness with experience in multisite services and continuity technologies.
- Knowledge of ITIL best practice methodologies including change, incident and problem management.
- Previous operational experience in IT Service or business continuity related fields.
- Experience of internal audits, collating evidence and presenting to auditors.
If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
