It Service Delivery Manager

Your new company
Do you want to work for a company that connects communities and supports the economy of the North and West of Scotland? If so, you might be the perfect fit. The organisation is a major operator of retail and commercial transport for much of mainland Scotland and the western isles. They have a long history stretching back more than 160 years, and are proud of their heritage and culture. As an employee, you will enjoy a competitive salary and benefits package, a supportive and collaborative work environment, and opportunities for learning and development.
Your new role
As the IT Service Delivery Manager, you will join the IT team and use your strategic skills to drive the IT agenda forward. You will ensure that the organisation delivers high-quality IT services by managing the internal and external relationships and aligning them with business expectations. You will be the main point of contact for the stakeholders and motivate the IT team to meet their needs. You will also oversee the performance and reporting of several third-party suppliers, as well as identify and resolve any risks or issues. You will generate reports and insights on the supplier and service management functions and look for ways to improve the service and save costs.
What you\'ll need to succeed

• Able to work under pressure and meet deadlines.
• Able to manage and prioritise tasks efficiently, while demonstrating initiative and a proactive approach.
• Experience conducting service improvement, analysis, and reporting.
• Experienced Service Management professional delivering service improvement planning.
• ITIL qualified.
• Experience of managing third parties and third party delivered services.

What you\'ll get in return
Join the organisation and make a difference to communities in the North and West of Scotland. You will enjoy a flexible and supportive work culture, a competitive salary between £40k - £45k depending on experience, 37 days of annual leave, a 35-hour working week, and benefits package which includes a 30.8% employer pension contribution. Apply directly now through HAYS and be part of this fantastic organisation.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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