It Service Desk

• Dublin 17 Location
• Mon - Fri/9am-5pm/FT On-site
• €170-€200/Daily Rate with Immediate Start

Your Role & Responsibilities

• Troubleshoot and resolve hardware and software problems  
• Provide initial customer support for custom line-of-business applications 
• Manage incidents using company standard tools and processes 
• Supporting and maintaining Windows 10 and 11 computers 
• Supporting Office 365 client solutions 
• Escalation of IT issues within the team 
• Assisting users with new laptops and desktops 
• Installing authorised software 
• Asset Lifecycle Management  

Your Experience

Mandatory

• 1+ years working within a technical services support desk 
• Experience supporting Microsoft Office 2010 and newer 
• Understanding of ITIL framework 
• Experience supporting a corporate Microsoft Windows 7, 8 or 10 environments 

Desirable 

• Previous experience using helpdesk applications  
• Active Directory administration 
• Knowledge of Exchange administration 
• O365 administration 
• TCP/IP network and general WAN/ LAN trouble shooting 
• Knowledge of MacOS, Linux, iOS/iPadOS/Android 

This is 3 month contract with the possibility to extend.

APPLY now to be immediately considered for interviews or contact me on (phone number removed)/(url removed)