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SalaryIT Service Desk Analyst
Milton Keynes/Hybrid
Domino’s Pizza Group plc is the UK and Ireland’s leading pizza brand. Selling more than 105 million pizzas a year, Domino’s uses only the freshest, highest quality ingredients. We are constantly investing in technology to make things easier for customers and simpler for our colleagues.
The Domino’s app has been downloaded over 26.6 million times and online sales now account for 93% of delivery sales.
We have an exciting opportunity for an IT Service Desk Analyst to join our friendly team. Working in a service critical role, our Service Desk Analysts manage the end-to-end fulfilment and resolution of IT technical faults and operate as the first point of contact for our Franchisees.
Operating as the first point of contact, the Service Desk offers advice and guidance on all IT services available and ensure closure of tickets where resolution has been verified to the customer. This is an important role and needs timely responses to enable stores and franchisees to run their businesses.
What we are looking for
You will be willing and able to participate in a shift pattern covering Service Desk hours of operation (early, late, Extra late and Night shifts) on a 4 on 2 off basis and have a basic level of IT skills along with some experience of working in an IT Service Desk or a Call Centre equivalent role.
Having an aptitude for working with IT applications/systems, you will be undertaking analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.
You will have a proven track record in first class customer service, an excellent telephone manner and organisational skills.
In return Domino’s will provide the opportunity to develop skills and experience with a market leading brand along with a competitive salary and great benefits such as company pension, private medical and dental, discretionary bonus and of course - discounted pizza!
Domino’s has a commitment to fostering an inclusive and dynamic working environment.
