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SalaryPrestigious opportunity with a pioneering UK Market Leader for 1st/2nd Line Support Analysts or Service Desk Analysts. Following a significant investment in our technology, we are now seeking to grow our team and enhance our service. This role is office based 5 days a week for enthusiastic and confident Service Desk Analysts who enjoy a team environment.
As one of our Support Analysts you will be responsible for:-
- Processing incoming calls/emails in accordance with defined processes and priorities at agreed service levels.
- Identifying issues, providing and advising on suitable solutions and actions.
- Accurate logging and record keeping of all issues and queries
- Escalation and management of issues to 3rd Party vendors
- Becoming a core business system subject-matter expert.
- Providing support for the companies' desktop solutions and management of active directory, user maintenance processes and Microsoft Office products.
- Installation and configuration of systems applications when necessary and with third parties.
If you possess a combination of the following skills, then LETS TALK!
- Previous experience in 1st line support in a Service Desk environment
- Familiar with systems or applications support
- Experience escalating and resolving tickets
- Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
- Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience.
- Excellent written and verbal communication skills with a professional and confident telephone manner.
- Knowledge of Microsoft PC and Network operating environments and associated applications.
In return, you will be rewarded with ongoing career development and training in an enjoyable team environment.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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