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Salary United Kingdom - London
Posted: 24/05/2024
Salary: £55K per Year
ID: 34203_BH
Salary up to £55,000 + benefits
Bristol - Hybrid
TechNet is currently partnered with an organisation that provides Network & IT Support and Digital Solutions to clients across the public and education sector. They are dedicated to enhancing digital transformations within the education industry, providing innovative solutions and the necessary tools for an effective learning experience.
This is an exciting opportunity to lead a team that ensures the smooth functioning of everyday operations and resolves problems/incidents across a suite of products and services.
Some of what you will be doing:
- Lead the smooth operation of ITIL principles and meeting of SLAs within the Service Desk function with a focus on driving improvements in service delivery.
- Oversee the day-to-day operations within the Service Desk team, managing workloads and response times.
- Identify reoccurring tickets and escalate accordingly to negate against service risks.
- Establish a “Gold Standard†process for the Service Desk function.
- Create and track key performance indicators to leverage insights and manage performance.
- Previous experience leading Service Desks with a high volume of tickets.
- Previous experience in a managerial role, setting targets, KPIs and supporting employee's development.
- Experienced in implementing and continually improving upon ITIL frameworks.
- ITIL V4 qualified
Please get in touch for more information
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