It Service Desk Team Lead

IT Service Desk Team Lead
City of London / Remote
£55,000 per annum
We are currently looking for a Service Desk Team Lead to join a specialist organisation who are a leader in their industry.
You'll have a strong understanding and awareness of ITIL and managing Service Desk processes. Whether that's as a Senior Analyst, Team Lead or a Service Delivery figure.
Taking responsibility over the Service Desk Environment you'll line manage a team of 3-5 individuals as well as managing ITIL related services (problem, change, incident management).
Ideally you will have experience in:
* Excellent stakeholder management
* A key ability to drive performance and ensure an efficient Service Desk, servicing the entire organisation in a timely manner.
* Managing business service requests in line with agreed SLA's.
* Ticket management
* First contact resolution
* Ownership of incident management processes and all associated communications.
* Ownership of knowledge management processes within the business
* Ownership of problem management processes within the business.
* Key contributor to being an advocate of CI/CD - monitoring and tracking IT Efficiency, productivity and driving continual service improvement within your team.
We're just looking for a really confident, people centric person who is very familiar with a Service Desk environment with some type of leadership / mentorship
You'll need to be within a commutable distance of central London for a mostly office based role.