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SalaryDigital and Information Services at Queen’s University Belfast, is currently seeking to recruit a talented IT Service DeskTeam Leader.
As the IT Service DeskTeam Leader, you will be responsible for overseeing the daily operations of the IT Service Desk team, ensuring the delivery of high-quality technical support services to customers.
The successful candidate will lead a team of Computer Assistants, providing guidance, mentoring, and technical expertise to ensure efficient resolution of IT-related issues and exceptional customer service.
The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria:
Please note the above are not an exhaustive list. For further information about the role including the essential and desirable criteria, please visit out website.
At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.
We offer an excellent employment package that includes:
- Great terms & conditions
- Pension schemes
- Flexible working by enabling you to design your working week in collaboration with your manager through a blend of remote and office working
- Family-friendly initiatives
- Career development opportunities
- Support for health & mental wellbeing
- Generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays)
Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion, please visitour website.
