It Services Engineer Apprentice

About the company: 
VCI Systems is an established and respected IT service provider in the Thames Valley, with a reputation built upon its core values of honesty and accountability. VCI looks after the networks, systems and hardware of over 80 small and medium-sized businesses with an end user headcount of around 1,000 individuals. 

VCI prides itself on an attention to detail which ensures a consistent, reliable and high standard of support for its clients.  If you’re looking to develop your ICT abilities and help fuel the growth of a highly successful small business, this could be the role for you.

About the role: 
VCI’s technical support team is the engine room of the business, providing support for predominantly Windows-based desktop PCs and laptops, along with peripherals such as tablets, smartphones, and printers. 
The support team also oversees the proactive management and monitoring of client devices, networks and infrastructure including firewalls, routers, switches, corporate Wi-Fi solutions and cabling. 

We are now looking for an eager candidate to join us as an apprentice in the support team.

Duties: 

Customer satisfaction is at the heart of what we do, and the successful candidate will be: 

• Working as part of a team to continue delivering exceptional service experiences that exceed expectations 
• Foster long-term relationships with our valued clients.
• Working within a small company, the candidate will also have a passing involvement with every facet of a running business, making this a perfect introduction to the working world.

Full training and support will be provided along with encouragement to develop and demonstrate an ability to work independently.  

Most of the support is delivered remotely from our Pangbourne office with opportunities to work on-site for installation and on-site maintenance.

What we are looking for: 
The ideal candidate will have:

• An ingrained passion for IT and systems
• An enjoyment of problem solving with an ability to apply a logical approach to troubleshooting
• An instinctive attention to detail
• The capacity to communicate clearly and confidently with people at all levels
• Excellent written and verbal communications skills
• A natural time management discipline, especially on scheduling and prioritising tasks
• A passion for continual development and self-improvement

Having a full clean driving license would be advantageous, but is not essential.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Working week: 

• 9am - 5:30pm, Monday -Thursday 
• 9am - 5pm on Fridays 
• 37hrs a week 

Benefits: 

• We've proven experience with keeping apprentices
• Pool table in the office
• Pension scheme

Future prospects: 
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!