Address Based: Maidenhead
Working Arrangement: due to the nature of the work, you will be onsite circa 4 days per week
Ultra Intelligence & Communications provides the critical, tactical communications that inform decision making in the most challenging environments. We have generations of expertise in mission-critical, multi-domain communications, command and control, and cyber security. Real-time C2 and integrated intelligence and leading-edge networked radio solutions are helping to reimagine the future of command and control in the connected digital battlespace.
As IT Support Engineer, you will be predominately office-based in Maidenhead with some UK travel. This will enhance your career, so you can benefit from the culture of Ultra, build relationships, and maintain a healthy work-life balance.
Working Arrangement: due to the nature of the work, you will be onsite circa 4 days per week
Ultra Intelligence & Communications provides the critical, tactical communications that inform decision making in the most challenging environments. We have generations of expertise in mission-critical, multi-domain communications, command and control, and cyber security. Real-time C2 and integrated intelligence and leading-edge networked radio solutions are helping to reimagine the future of command and control in the connected digital battlespace.
As IT Support Engineer, you will be predominately office-based in Maidenhead with some UK travel. This will enhance your career, so you can benefit from the culture of Ultra, build relationships, and maintain a healthy work-life balance.
Security Clearance:
Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers. SC/DV.
Job Description:
The IT Support Engineer function in Ultra is responsible for dealing with 1st/2nd tickets via our ticketing system.
You will be responsible for maintaining, supporting, and optimising key functional areas, particularly end user devices.
Key Responsibilities:
- As IT Support Engineer, you will rovide consistently high quality and professional customer service to the Ultra Business in all areas of IT.
- Monitoring and taking ownership of tickets queues in the ticketing system for:
- Hardware including PC’s, laptops, printers, and mobile devices.
- Software including but not limited to, Microsoft Office 365, Desktop OS.
- Day-to-day running.
- Investigation of issues.
- Monitoring and updating the IT service desk system; prioritizing and following-up calls and ensuring that users are supported in a timely and effective manner.
- Supporting other team members to resolve issues and training within the team.
- Troubleshooting: diagnosing and testing issues raised concerning all hardware and software and escalating calls to appropriate individuals.
- Resolving service desk issues by liaising with end-users to ensure that requests are closed in a timely fashion in line with the IT SLA.
- Produce and maintain concise documentation on systems and procedures for the benefit of the IT team.
- Administer and maintain end-user accounts, permissions, and access rights.
- Provide technical and functional support on standard applications and software and support for all products/ equipment on the current approved list.
- Deploy PCs and devices to users and provide maintenance when required to ensure continuity of day-to-day business.
- Proactively maintain the Ultra asset management database to ensure that records are up to date and reliable when needed for auditing.
Qualifications & Skills Required:
- Bachelor’s degree in information technology, Information Systems, Business, etc. or equivalent experience.
- 3 years’ experience.
- Strong ability to manage conflict resolution within direct team, cross-functionally and with external vendors.
- Experience working in a global environment.
- Exceptional knowledge of service and application delivery.
- Knowledge of ITIL frameworks and service management methodologies.
- Office 365, Azure, AD - Admin
- Windows 10/11, Windows Server 2016-2022M365 / Microsoft Exchange, Intune, Autopilot, SCCM.
Here at Ultra I&C we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.
We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible. If you have any issues with your application, please email us at careers@ultra-ic.com
