It Services & Operations Manager

Job summary
The IT Services & Operations Manager will play a vital role in the global day-to-day operations in the management of Centric Software’s IT service desk, endpoints, asset, procurement, projects, identify management.Resourcefulness is a necessary skill in this role.Your goal will be to ensure that our IT operations run smoothly, efficiently, and securely.
Job seniority: mid-to-senior level
Responsibilities
• Manage our service desk and operations teams.• Respond to and resolve service desk requests promptly and efficiently.• Manage and enhance integration with Azure AD, OKTA and on-premises AD.• Manage and support Microsoft 365 environments.• Manage projects and define processes.• Monitor systems and respond immediately to security or usability concerns.• Maintain and improve security through regular auditing and administration of access controls.• Install, manage, and provide technical support for hardware and software configuration.• Upgrade systems as required for enhanced functionality and security issue resolution.• Perform routine systems administration as needed.• Install and test computer-related equipment for Proof-of-Concepts.• Continuously improve technical documentation, manuals, and IT policies & procedures.• Evaluate the performance of the department in meeting objectives, and determine where costs can be reduced, what can be improved and what should be changed.
Requirements
• 4 Years of experience in Information Technology Management• 6 years of experience with a bachelor’s degree related to Information Technology or an associate degree accompanied by relevant Microsoft Expert Certifications with an or 8 years of experience as a subject matter expert in the following:• Microsoft 365 Administration with Microsoft Azure, Intune, and conditional access policies.• Endpoint management.• Procurement.• Vendor management.• Scripting in PowerShell.• Resourcefulness and problem-solving aptitude.• Excellent verbal and written communication skills.• Be able to work with vendors or consultants to outsource special expertise.• Experience in human resources and employee development.• Relevant Microsoft Expert Certifications: Azure Solutions Architect Expert and or Microsoft 365 Enterprise Administrator Expert.
Key Skills Needed
• Resourcefulness and problem-solving aptitude.• Excellent verbal and written communication skills.