It Solutions Engineer

We are looking for a customer focused and experienced IT Solutions Engineer to support our long standing client based on-site in Yeovil, Somerset.
The site benefits from:
- Easy access to travel links
- Free parking 
- Subsidised employee rates at the on-site restaurant
This is a full-time permanent position working 37.5 - hours a week, Monday - Friday. The successful candidate may also be required to support the out of hours on-call rota.
Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
As an experienced IT Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions.
As an IT Solutions Engineer you will be responsible for:

• Responding to users within set service level agreements (SLAs)
• Providing 3rd line technical support and assisting 1st/2nd line support resolution
• Meeting agreed build standards
• Explaining technical concepts and providing guidance to the Customer
• Assisting the 3rd line support team with projects and problem resolution
• Assisting the 3rd line support team with Microsoft Windows support where applicable

We’re looking for a person with demonstrable relevant experience managing Backup infrastructure and clients, along with the following skills:

• Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
• Good organisational and project management skills
• Good diagnostic and troubleshooting skills
• Works to best practices where possible
• Ability to communicate technical information at all levels

Desirable skills / qualifications:

• IBM Spectrum Protect and Protect Plus
• Veritas Netbackup
• Storage systems – Hitachi, NetApp
• Microsoft Windows Server & infrastructure services training / certification

This is an excellent opportunity to join us and as an employee, you will gain access to a large library of training courses and accreditations to help further your skills and development.
As an FDS Employee you will benefit from:

• Flexible benefits including, private medial and health insurance, basic cover paid by employer
• Free eye test vouchers
• Company pension scheme
• Income protection after 6 months’ service should you be off work due to serious illness
• 23 days holiday rising by 1 day per year to max 25
• Option to purchase / sell additional holiday
• Life insurance
• Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support

Apply now for consideration!
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