It Solutions Technician Level 3 Apprenticeship

Job Details

IT Solutions Technician Level 3 Apprenticeship

Salary: 

• £24,016

Location

London - Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements

What we offer

You will enjoy excellent benefits and scope to grow: 

• Free travel on the TfL network for you and a nominee who lives in the same household 
• Discounted national rail and Eurostar travel 
• Minimum 29 days annual leave (pro rata dependent on role) plus public and bank holidays 
• Tax-efficient cycle-to-work programme 
• Retail, health, leisure and travel offers & many more 

Duration: 

• 2 years  

Entry Requirements 

• You should already hold or be working towards a minimum of 2 GCSE’s Grade A* - C or Grade 4 and above or equivalent in Maths and English.
• You are not eligible for this scheme if you currently hold or are working towards a qualification at the same or higher level in a related subject or have already studied content from the qualification for this scheme.
• You must be 18 years of age before the start of this scheme to be eligible.

Proposed start date

• 9th September 2024

Job Overview 

Our Tech & Data teams focus on what’s behind the millions of daily transactions on London’s transport network. As a part of our fast-paced Technology & Data teams you’ll learn the skills required to support the teams that keep London Moving. Our Technology Service Operations teamwork across a range of technologies from coding languages such as python, C sharp, ABAP and lots of other exciting software. We use technology to improve the journeys of our customers, maximise the efficiency of our network and to extract insight from our data to enable us to make key business decisions.

What will I be doing?  

As an apprentice, your 2-year, development programme will be made up of 8 Service Management placement rotation which will include Knowledge Management, Major Incident Management, Tooling and Config, Monitoring Management, Reporting, Change and Release Management, Business Improvement and Core Support Service. Our aim is to give you the skills and breadth of experience you need for your successful career. We also understand that everyone’s career is different, so every apprentice’s journey is unique. Here’s an idea of what yours could look like:

Placement 1 – Service Operations - 12 Months

• Knowledge discovery, creation and sharing to facilitates IT professionals and the end-customer to view information as and when required. 
• Handling changes to the corporate IT infrastructure and operation. 
• practice focused on planning, coordinating, and controlling software releases, updates, and changes within an organisation's IT infrastructure.
• Respond to an unplanned event or service interruption and restore the service to its operational state.
• Monitoring and event management including identification and categorisation of monitoring requirements with resolver groups
• Using PowerBI tools to create and manage dashboards for statis across Technology Service Operations 
• Learning the principles and techniques for the Continual Service Improvement 
• Join project Development & Sprint teams to experience Agile Methodology and ways of working
• Supporting the delivery of assigned service delivery outputs (e.g. demand, capacity, performance management, cost of services, processes, supplier and contract management etc) across the lifecycle of the contract, ensuring adherence to the agreed Service Level Agreements (SLAs) within the CSS contract.
• Building relationships with both supplier and internal teams to deliver and improve the services delivered by the supplier.

Placement 2 – End User Computing – 3 months

• Third Line Citrix Support where you work with a team to act as the final point of contact for complex technical issues, ensuring timely resolution and the minimisation of downtime. 
• Third Line Identify Management including setting up domains. keeping AD organized and healthy, properly managing Group Policy and Security Policy. 
• Packaging and Build Management working with the team on sequencing and packing applications. Working along the team on migration to Windows 11  

Placement 3 – Transport Services - 3 Months 

• Support Asset Management Systems such as Maximo, Ellipse and Mobile applications
• Responding to and resolving incidents across a range of LU, Surface and RFLI Asset Management Applications
• Experience day to day activity within key transport control centres. 

Placement 4 – Payments Service - 3 Months 

• Spend time with Assurance team visiting TfL stations. 
• Spend time with Bus teams visiting bus garage.
• Learning London Cycle Hire system, including backoff.
• Learning equipment used by TfL customers and staff. 

Then you can select from the remaining areas to do a placement of 2-3 months: 

• SPM Team – Service Performance Management Team, Stakeholder Engagement
• Understanding the requirements for supporting the transition of new and updated services, working closely with all relevant stakeholders to deliver supplier training and knowledge sharing sessions to help deliver a smooth service transition.
• Join project Development & Sprint teams to experience Agile Methodology and ways of working.

There is flexibility for apprentices to tailor their scheme to their interests ensuring placements are taken within the Service Operations. We are aware that some apprentices start with, or develop during their placements, an interest to a technology area and we want to ensure you get the most from your apprenticeship with TfL. 

We recommend the first placement be within the Service Operations. This will teach you the understanding of key Service Management areas. 

Where can this career take me? 

Upon successful completion of this scheme, you could roll-off into any of the Service Management areas as an Service Analyst, Application Engineer, Service Reporting Analyst which could lead to further career development opportunities such as Support Analysts and to ultimately Senior Application Engineers and beyond.

What training and support will you get? 

You will be working towards a Level 3df536064ed045846330f1d2895422ac qualification by completing a portfolio of work and a professional discussion. 

Whilst on the scheme, we’ll support your technical development through a wide range of on-the-job practical experiences and placements.  

Our award-winning teams will support your ongoing development, through a wide range of on-the-job practical experience and placements. We'll support your professional development through a combination of training, mentoring, and networking.

You'll also receive one-to-one guidance throughout the programme from your:

• Placement manager: Responsible for your day-to-day management and support with your development
• Scheme sponsor: A senior manager who acts as a technical and professional adviser and has line manager responsibility
• Buddy: Usually an apprentice or graduate who gives support to you and ensure that you feel welcomed in the organisation
• Development adviser: Supports your professional development through providing career coaching and career progression at TfL

What do we look for?

Our core values are extremely important to us, and we desire candidates who are:

• Caring about our colleagues, our customers and our work
• Open to each other, to new ideas and to working together
• Adaptable to diverse needs and willing to innovate

About Transport for London

We’re the integrated transport authority responsible for meeting Mayor Sadiq Khan's strategy and commitments on transport in London. We run the day-to-day operation of the Capital's public transport network and manage London's main roads.

With such a vast and varied transport network, no two days at TfL are the same but we have one key purpose: to keep London moving. Working at TfL gives you the opportunity to have a meaningful impact on London and Londoners.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.