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Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality.
Role Overview:
As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones.
- Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service
- Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems
- Maintain and support hardware devices related to desktop infrastructure
- Maintain and support software applications, ensuring patching in line with business cyber essential agreements
- Take ownership of assigned tickets, documenting fixes and resolutions
- Act as a technical escalation point for 1st line support analysts
- Work with approved vendors and suppliers, arranging site visits when required
- Create and maintain documentation and user training materials
- Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses
- Excellent telephone manner and face-to-face communication skills
- Strong knowledge of Microsoft-based operating systems, particularly Windows 10
- Experience with asset management and software management
- Experience in a multi-domain environment
- Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment
- Understanding of PC hardware set-up and configuration
- Knowledge of common network concepts
- Excellent interpersonal skills and a professional approach
- UK Driving Licence
- Ability to support and motivate others, ensuring alignment with organizational goals
- Excellent problem-solving skills and a commitment to customer satisfaction
- Effective time and resource management
- MCP certification would be beneficial, but not essential
If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
