Customer Support Engineer

Job Title: Customer Support Engineer

Location: Warrington

Salary: DOE

Role purpose:

This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices. This is an excellent opportunity to work in a supportive team with true career growth pathways.

Key responsibilities:

•  Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.
• Liaise with and provide assistance as requested to 3rd party IT Company’s both off and on site
• Configure applications and hardware on new and existing IT related devices
• Provide support to VIP users, with a tight SLA if applicable
• Ensure Timely and responsive communications both to internal and external stakeholders as required. 

Skills and experience:

• Competent in Technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems
• Able to obtain the required level of security clearance (with no caveats) required to fulfil all operational requirements of the role.
• Full UK Driving licence is required
• Good problem solving skills
• Familiarity with network operating systems, MS Office and have a good understanding of current Windows operating systems and using remote software.