First Line Support Engineer

Position: First / Second Line Technical Support Engineer

Flexible Working Hours: 08:30 – 17:30, Monday – Friday

Salary: £25,000 + Benefits

 Evolution is seeking a proactive and motivated individual to join our dynamic IT team as a First / Second Line Technical Support Engineer.

You will be responsible for supporting the business, its users, desktops, servers, and systems. The company has a modest infrastructure estate based on hybrid cloud and on premise, VMware, and SAN shared storage, with various SQL server driven technical bespoke systems which you will be expected to become familiar with allowing you to support the core business needs.

This is a fantastic opportunity for someone looking to gain experience and certification with relevant exposure and variety to their work, to expand their knowledge and skill set over a wide range of products including virtualization and coding.

As an Investor in People Platinum-recognized company, we are committed to fostering a positive and rewarding work environment. This role offers an excellent opportunity for personal and professional growth, with exposure to a diverse range of technologies and the chance to contribute to the success of our business.

Key Responsibilities:

• Resolving helpdesk queries

• Logging, Assigning & Answering helpdesk calls
• Testing Software Releases for bugs and functionality
• Creation of new users & accounts
• Removal of users and accounts
• Updating and installing various software applications
• Resolving hardware issues (PC, printers, routers, networking, switches, cabling, etc.)
• Basic Server administration
• Stock management – Asset tagging, recording stock movements

Requirements

Requirements:

The successful candidate should ideally possess:

• Basic understanding of computer hardware and diagnostics.
• Familiarity with Windows 10/11, Windows Server 2019/2022, Microsoft 365, Outlook, and other Office Applications.
• Desire to learn and adapt to new technologies.
• Excellent problem-solving and communication skills.

Desirable Skills:

It would be advantageous to have some technical understanding or exposure to the following:

• MS Windows desktop (10/11)
• MS Office (2019, M365)
• Windows Server (2019, 2022)
• Active Directory
• Exchange Online
• Virtualisation (Vmware)

Benefits

 

Benefits:

 

What can we offer you?

• Basic salary £25,000
• 30 days holiday PLUS bank holidays
• Opportunity to buy additional holidays
• Christmas Shutdown!
• Flexible working hours
• Free access to a gym on the business park
• Free Parking
• Accredited Training & development opportunities
• Access to online training platforms with industry standard professional courses, certifications & qualifications
• Opportunities to go on incentive trips throughout the year! Including UK and international trips abroad!
• We have been to destinations like: Miami, Prague, Benalmadena, Vancouver, Tokyo, Budapest, Cape Town, New York, Tenerife, Ibiza, Prague, Budapest, Benalmadena, Krakow, Porto and many more!

 

Does this sound like you?

Then apply now or contact Pagan Donaldson in the Internal Recruitment team to learn more!