Address
Form of workService Desk Support / 1st, 2nd Line / Contract / Warrington
An urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington.
This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week.
Responsibilities:
- Responsible for providing support for all IT services in line with agreed Service Level Agreements
- Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels
- Provide desk-side support to all employees in the Support Operations Centre
- Ensuring all tickets are logged and data captured in full and correctly
Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers
- Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service
This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately.
Please apply with your CV via the link below or email me (Joss. Escott @ Roberthalf. co. uk)
Service Desk Support / 1st, 2nd Line / Contract / Warrington
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