It Support

Newly created position due to an internal promotion, you'll join a global asset management company, responsible for all aspects of trade floor and remote support.

Rate: £200 per day (inside IR35).

Duration: 6 months.

Location: Liverpool Street (1-2 days WFH).

Your role as Service Desk Engineer

• Providing first single point of contact for all IT Incidents & Requests.
• Taking ownership of Incidents and Requests, ensuring they are logged and tracked within ServiceNow. Managing user expectations, including following up the open call status on behalf of the user and ongoing communication of progress in a timely manner.
• Completing audited processes & procedures.
• Support for in-house and external software platforms.
• Support of workplace endpoints such as mobile devices, endpoints, AV.
• Escalating unresolved calls to the wider Infrastructure & Application Support teams.
• Creating support documentation and maintaining internal knowledgebase.
• Providing support to the administration of new starters, internal transfers and leavers.

Requirements as Service Desk Engineer

• At least 2-5 years experience working within a technical support role.
• Preferable VIP support experience or working on a busy trading floor.
• Basic understanding of Service Desk tools.
• Detail orientated.
• Excellent communication skills, especially initial point of contact and managing user expectations.
• Logical thought process and problem-solving skills.
• Familiarity with ITIL best practices.