It Support Apprentice

Employer description: 2 Moons Computing offer IT support capabilities can help all sizes of business and internal IT teams, no matter what your needs, offering proactive monitoring to diagnose problems before they cause an impact to your business, and reactive support to get you back up and running when you need us most.

Business depends on your IT systems, as your IT professional we will work in partnership with you to ensure that your business operations run smoothly and are up to date with the modern world.

Overview:Due to their continued expansion they are seeking eagar applicants to join and develop with them!

This is the perfect opportunity for any computer literate individual looking to start their career within the IT sector, alongside a progressive and welcoming business. Their unrivaled IT support capabilities can help all sizes of businesses and internal IT teams so if your seeking for the chance to gain workplace experiences then this could be the place for you!

Responsibilities:

• Learn how to become the first point of contact for all incoming help–desk calls
• Aim to assist and provide first line help–desk support to any and all of 2 Moons' customers and clients
• Attempt to accurately record all relevant technical information regarding the reported issue into the help–desk ticketing system
• Assisting with the setting up, maintenance and repair of computer linked/computer related equipment
• Help with the collection and delivery of computer equipment to customers
• As requested, proactively undertaking any other relevant duties as may be reasonably required by the IT support team
• With training and development, you will reach the point at which you can be assigned tickets to resolve yourself

Desired skills:

• A base understanding of the fundamentals in IT
• Customer Service skills or an understanding of them is essential
• Willingness to learn and develop
• Being able to work to business customer deadlines

Personal qualities:

• Friendly and personable
• Time management
• Helpful
• Supportive

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A–C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Working week:Monday to Friday, 9:00am to 5:00pm, Total hours per week: 37.5

Hybrid working:

• Office working: Monday, Thursday and Friday
• Remote working: Tuesday and Wednesday

Benefits:

• 28 days annual leave inc bank holidays
• Company laptop
• Social events

Future prospects: As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you'll have gained nationally accredited qualifications. The company aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives).

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!