Address
Form of work
SalaryJoin this MSP as an 2nd/3rd LineIT Support Analyst.
The role will be predominantly office–based, with some customer visits.
THE ROLE:– Operating the IT Helpdesk and providing 2nd/3rd Line support to a wide variety of clients, supporting infrastructure, hardware, and software.– Receive and resolve calls from the helpdesk and manage user expectations – by phone, email, and in–person.– Troubleshooting and diagnosing hardware and software faults, escalating if necessary.– Deployment of new hardware and software alongside existing upgrade schemes.– Occasional involvement in project work.– Assisting the Support Team Leader in aiding other team members.– Managing your own tickets, ensuring that they are kept up to date.
KEY SKILLS & EXPERIENCE:– 2+ years of IT support experience covering: Active Directory Windows 10, Windows Server (bonus points for macOS) Office 365 Azure Hardware Backup & Firewall configurations (experience with Acronis & SonicWall desirable)– Full, clean driving license
SALARY & BENEFITS:– GBP28,000 – GBP36,000– 20 days holiday + public holidays– Pension– Cycle to work scheme– Free onsite parking– Company laptop, phone, and accessories
Please apply today!
All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.
