Network Support Engineer

Helpdesk Network / System Engineer

Based West Sussex

We're searching for a dynamic Helpdesk Network / System Engineer to join our clients team, supporting users, network, and systems with a focus on the UK and Germany. As a crucial member of the IT department, you will play a pivotal role in ensuring the efficient operation, utilisation, and support of our information and communications technology infrastructure. This position reports directly to the European Regional IT Manager and offers a unique opportunity to contribute to local and corporate IT strategies.

Key Responsibilities:

• Oversee the maintenance, management, and development of IT systems and network infrastructure in the UK and Germany, ensuring alignment with corporate IT standards.
• Communicate with management teams about potential IT security weaknesses or threats and coordinate with the global IT Security team to address these.
• Handle the selection, purchase, installation, and maintenance of approved IT hardware and software, including but not limited to, networking, backup, and security solutions.
• Administer upgrades and developments for Microsoft and third–party software applications, particularly O365 applications such as Microsoft Teams and Exchange.
• Maintain and manage data backup solutions, ensuring compliance with corporate data backup requirements.
• Offer comprehensive helpdesk services, managing day–to–day IT queries and issues efficiently.
• Ensure all hardware and software are managed correctly, with a strict adherence to legal software licensing and asset management practices.
• Manage printers and peripherals, ensuring the availability of consumables.
• Provide remote and onsite IT support as required, including coordination with IT teams across the organisation globally.
• Oversee the Microsoft Teams telephone system and its integration with other IT applications.
• Work closely with IT leadership to ensure adequate IT resource availability.

Knowledge & Abilities Required:

• Proficiency in Microsoft Windows Enterprise technologies (Windows OS, Server, Office 365, etc.), and familiarity with ERP systems like Glovia G2.
• Experience with Rubrik Backup, Citrix, Ivanti management suite, and various DLP solutions.
• Solid understanding of SAN, servers, desktops, and laptops.
• Strong foundation in network administration, including experience/certifications in Cisco or Aruba Switches, and enterprise Wi–Fi.
• Knowledge of VMWare administration, Active Directory, and Microsoft Teams Phone Systems.
• Excellent communication skills in English and a degree (or equivalent) in a relevant discipline.
• Project management experience, with PMP or similar certifications being a plus.

Other Requirements:

• Excellent communication and coordination skills.
• A collaborative team player who is service–oriented.
• Detail–oriented, patient, and a good listener.
• A positive attitude, passion for work, and initiative.
• A commitment to professional confidentiality.