It Support Engineer

• Competitive Salary
• Great Staff Benefits
• Exciting Industry

Job Title: IT Support Engineer
Location: Crawley
Employment Type: Permanent
Salary: £Competitive Salary
IT Support Engineer required to join an exciting and rapidly expanding business in the clean energy field. You will join our team to provide Helpdesk IT support, install endpoints and assist with new projects.
Purpose of the Job
Work within the existing IT Support Team to provide support for circa 600 users, on approximately 800 devices across two sites, utilising relevant experience to maintain internal endpoint devices and services within a predominantly MS Windows and HP based environment.
Key Accountabilities

• Respond to internal HelpDesk requests for desktop, laptop, network connectivity, telephony, print, endpoint software, general IT support, including installing and configuring new endpoint devices.
• User and Computer account JML activities.
• Assist with new projects, initiatives and application roll outs.

Key Results Areas

• Provide support to the existing user base, both in-house and remotely.
• Support the implementation of new systems and services.
• Triage, manage and prioritise HelpDesk workload based on severity and impact.
• Configure systems for new users including hardware, software and telephones.
• Carry out hardware repair and upgrades for workstations, laptops and servers.
• Participate in staff inductions and training events.

Knowledge, Skills and Experience
Minimum 5 years’ experience within an IT Support role in a Windows endpoint based environment.
Required

• Excellent general laptop/desktop hardware skills
• MS Windows 10/11
• MS Office 2016/365
• M365 platform experience
• MS Windows Server, Active Directory / DNS / DHCP / Group Policy
• Strong technical problem solving skills
• Excellent communication skills

Desirable

• Familiarisation with Azure
• PowerShell Proficiency
• Exposure to MS SQL
• Microsoft Teams
• Experience of Linux

Internal & External Relationships

• Daily contact with IT Support Lead to ensure departmental commitments are met.
• Work alongside existing IT Support Engineers and the rest of the IT team.
• Interface with all employees, partners and visitors to provide on-going support.

? In return we offer a fantastic working environment with hybrid / flexible working and a comprehensive benefits package. This includes Life Insurance, Health Care Cash Plan, 25 Days Annual Leave, Share save Scheme and Pension along with enhanced Maternity, Paternity & Adoption pay and Shared Parental Leave as part of our family friendly policy.