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Form of work
Salary• Permanent Contract
• Band 5, NHS Agenda for Change £28,407 - £34,581 Per Annum
• 37.5 hrs per week
Role will be Monday to Friday working between 8am and 5pm and will include weekend work on a rota.
Must possess full//current driving licence and have ability to travel between multiple sites
Working in the front line of IT support, our IT Support Engineers must be totally customer-focused, providing a friendly and professional customer
experience for internal and external customers.
• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Back up buddy App
• Access to NHS discounts, offering NHS employees a range of money-saving deals.
You will be responsible for handling technical support calls from Trust staff as well as progressing all new requests logged through the self-service
portal, from initial triage through to resolution or escalation.
You will need to have a minimum of 2 years’ experience working in a technical support environment with knowledge of:
• Customer service best practices
• Service Desk procedures (technical procedures provided)
• Microsoft Office 365 administration
• Active Directory
• Microsoft OS Support
Please refer to the Job Description document for a full list of responsibilities.
This advert closes on Friday 2 Feb 2024
Proud member of the Disability Confident employer scheme
