It Support Engineer

IT Support Engineer

We have an exceptional opportunity for a driven, tech savvy IT Support Engineer to join international business based in Dublin. Our client has a global reach from a dedicated teams in Dublin, United Kingdom down to exclusive partnerships across the globe. 

We are eager to speak with applicants with proven technical skills, looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader.

Main Responsibilities for the successful IT Support Engineer:

As IT Support Engineer your role will be a mix of working on client projects and service desk escalations and On-Site Installations.  The role will require you to have excellent technical knowledge and be willing to travel. 

• Travel to client sites for support and installation projects (London/ Brighton)
• Provide IT support to customers in a professional and friendly manner.
• Answering the Helpdesk Support phone calls, texts, tickets and chats.
• Resolve tickets and ensure they are completed within SLA's.
• Fully document all troubleshooting steps and create knowledge base articles of resolutions.
• Remotely troubleshoot and quickly diagnose issues.
• General user support for office applications, MS Office, Windows 10, iPhone / iPad and Corporate Mobile device/Smart Phone Support.
• Support and management of multi-function devices.
• Actively seeking opportunities to improve client’s IT systems and IT operations.
• Maintaining strong client relationships and delivering excellent customer service.
• Problem solving and good decision making is an essential part of this role.

Main requirements for the successful IT Support Engineer:

• Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable, but not necessary if you know your stuff!
• Min 2 years plus experience within the I.T support industry.
• Great customer service skills and ability to build working relationships with clients.
• Demonstrated ability to quickly grasp and evaluate new systems/products.
• Experience in working in a high pressurised environment and ability to multitask.
• Excellent understanding of a ServiceDesk atmosphere.
• Results focused, competitive drive and ability to work under pressure.
• Excellent analytical and problem-solving skills.
• Previous experience working in an MSP (an advantage).
• Clean/full driving license is essential.

What we offer to the successful IT Support Engineer:

• Salary 30,000 per annum.
• Monday to Friday working from Home.
• Company Bonus/ Pension/ Holiday/ insurance cover.
• Unrivalled career development prospects and opportunity to progress.
• Education Reimbursement.
• Employee mentoring programme.
• Company Events.

If you are an IT savvy individual with a desire to progress and be part of fantastic team, then this role is for you! Please do not hesitate to contact us for more details.

Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.