3Rd Line It Support, Field & Projects Engineer - East Sussex, Uk

An experienced 3rd Line IT Support, Field and Projects Engineer is needed to join an MSP team supporting IT infrastructures for multiple clients across the region.
The role entails working in an office-based team, utilising high-quality tools, and involves regular travel to client sites in the region to support a variety of diverse IT environments, with a focus on facing varied challenges and ensuring good quality work.
Candidates must be good communicators, clear thinkers and friendly people. Broad experience is valued, especially around managing IT for organisations from 25-500+ users, and varying needs.
You'll be the kind of person who can drop into a situation and improve it, finding resolutions and workarounds as you go. You'll need to travel to client sites in the region when needed. You'll enjoy the challenge of applying best practice solutions to diverse client IT environments - your clients will learn to trust you as you do.
Key Responsibilities:
Understand your client's IT infrastructures, and make changes safely and effectively to meet their business goalsHandle issues escalated to you from the Service TeamComplete technical design, delivery and documentation of projects and infrastructures for your clientsRequired skills:
Ability to work on your own initiative as well as support the teamGood communications skillsAbility to problem solve in a logical mannerBe efficient, well-organised, and able to prioritiseAble to manage projects, update stakeholders, and manage riskFull Driving LicenceRequired Experience:
Minimum 3 years of experience managing, changing, and operating IT infrastructures for organisations with 25-500 IT usersCloud services such as Microsoft 365, operating/delivering modern workplace services and toolsVirtual Apps and Desktops (Citrix, Microsoft)Microsoft Exchange (all supported versions)Microsoft Active Directory/AuthenticationVirtualisation knowledge - Hyper-V/XenServer /VMWareLocal and wide-area networkingAdministering database systems such as Microsoft SQL ServerMaths and English qualifications equivalent to GCSE C or above.CompTIA qualifications, past apprenticeship successVendor qualifications from Microsoft, Citrix, Sophos, Cisco, VeeamBenefits:
Friendly environmentVaried challengesAvoids city centre trafficSounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous experience or job titles including; 3rd Line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered.
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