It Support – Entry Level / Graduate

Job Title: IT Support – Entry Level / Graduate

Salary: £27,250 – £29,750 Per Year 

Location: Burgess Hill

Job Reference: 3009MC

Monday to Friday – 37 hours per week. Car owner driver due to the requirement for some off-site local work.

Are you passionate about technology and looking to kickstart your career in IT? Join our client’s dynamic and supportive team, where you will have the opportunity to work with a wide range of technologies and develop your skills in a progressive and tech-focused environment. This role is perfect for recent graduates or an Entry Level person eager to gain hands-on experience and grow within the sector. Although you will not be expected to have experience of all these systems/software, there is the opportunity to learn these with the team. 

You will work with:

• Office 365 and Azure AD
• iOS and MacOS
• Mobile Device Management (Microsoft Intune)
• Windows Server (2019/2022) and Desktop (10/11)
• PowerShell
• Virtual Servers (vSphere & VMWare)
• Wired and Wireless Networks (Aruba, Cisco and VLANs)

Duties and Responsibilities

Maintaining an energetic, enthusiastic, and proactive approach to:

Support Users

Monitor and manage the ticketing system.

• Resolve hardware and software issues promptly.
• Provide high-quality support across various devices.
• Create and update software images.
• Offer remote and on-site support to other sites.
• Execute detailed project plans for IT projects.

User & Device Management

• Manage user accounts and permissions.
• Support users with system access.
• Oversee device management and updates.
• Assist with the setup of hardware for exams.

Repairs

• Log and manage repair requests.
• Provide updates on repair progress.
• Perform on-site repairs as needed.

Inventory and Stock Management

• Maintain and update the hardware inventory.
• Conduct regular stock takes.

Servers, Networking, and Office 365

• Support physical and virtual server maintenance.
• Troubleshoot and enhance network performance.
• Implement changes to Active Directory and Group Policy.
• Maintain Office 365 and network security.

Other Duties

• Assist with large-scale IT projects.
• Create and update IT documentation.
• Mentor the Junior IT Helpdesk Technician.
• Troubleshoot printing issues.

Communication with Stakeholders

• Update digital displays and websites. websites.

Development Opportunities

For the right candidate, there will be opportunities to expand your skills in server, network, and database management, web development, and app design.

• VOIP Telephony (3CX)
• Filtering, Firewall and VPN (Smoothwall)
• CCTV (Hikvision)
• Mobile Device Management (Intune and Mostyle)
• Door Control (Paxton and IDStore)
• Active Directory, DNS, DHCP, Group Policy
• Print Management (PaperCut MF)