It Support Analyst

IT Support Analyst

Acacium Group

Remote, with occasional travel to UK offices

Permanent, Full Time

Competitive Salary, plus excellent benefits, and bonus

Unlock your potential:

Are you looking for a new role within a technically driven environment? Do you enjoy working in a customer facing capacity, covering all aspects of transformation, operations, projects, and delivery? If you would like an opportunity that can provide autonomy, working across multiple platforms and technologies, then read on!

Our Tech & Transformation division are looking to recruit an IT Support Analyst, that will work alongside the Applications and Platforms team. The role will cover all aspects of maintenance and enhancements to core line business applications within the group.

When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as part of our team. From personal development to career pathways and opportunities, flexible benefits, and being part of a global business, we help every person be the best version of themselves.

Every day you will…

• Work with the Application Support team, making and aiding the resolution of incidents, and collaborate as a subject matter expert with internal stakeholders.
• Collaborate with wider teams and partner to translate user stories into technical outcomes, including developing, testing and delivering changes in line with business requirements.
• Assist in delivering roadmap items for regular releases, maintaining JIRA boards and contributing to SCRUM ceremonies.
• Help to manage high volume tickets, using troubleshooting and root cause analysis to resolve problems.
• Assist with access control audit processes.
• Aid in the preparation of test plans for new software releases, conducting E2E/Regression testing on new releases & functionality and update findings.
• Assist the coordination of User Acceptance Testing.

What’s in it for you?

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

• Opportunities to enhance your experience and skillset by moving across the global organisation

• Flexible working model with opportunities to work from home

• Annual performance bonus scheme

• Workplace pension scheme

• Gym Flex – discounted gym memberships UK wide

• Discounted Tastecard membership

• Reward Portal, offering discounts on shops, restaurants and bars

• Cycle to Work scheme

• Health Assessments and Dental Insurance

• Life Assurance and Critical Illness Cover

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have…

• Experience managing a CRM application / suite of applications.
• Proven experience providing either application or service desk support.
• Working experience using Confluence and JIRA.
• In depth knowledge and understanding of Agile methodologies.

• Demonstrated understanding of IT Service Management (ITSM) principles.

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.