It Support Apprentice

IT Support Apprentice

Location: Glasgow, G3 7UL
Salary: Competitive, DOE
Contract: Full time, Permanent
Benefits: Pension: Employee contribution 2.5% and employer 5.5%, Holidays: 35 days (including bank holidays), Life Cover: Death in Service 4 x salary
Working Hours: 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm shift pattern

Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defense sectors.

Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce.

With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their clients across the international energy and defense sectors.

An exciting opportunity has arisen for an IT Support Apprentice.

Under the supervision and guidance of the IT team, you will acquire the skills and on-the-job training to provide Denholm Energy Services and its subsidiary companies with effective support across the full range of IT activities.

You will assist the Group IT team with IT systems support across a range of UK and overseas subsidiaries, including liaison with application, system, and equipment vendors.

For Head Office and Group subsidiaries this includes:

• Support for business applications, including first line support, detailed investigation, and escalation to appropriate vendor where necessary.
• Installation, configuration, and administration of business applications including upgrades and patching.
• Administration of IT users and shared network folder access
• System administration of DES specific applications, databases, and servers
• Liaison with business application vendors including provisioning of remote support account access.
• Liaison with 3rd Party Helpdesk and Infrastructure teams
• Management and configuration of networking devices: switches, routers, and firewalls
• Documentation of system changes, procedures, and implementation records.

Technical skills to be achieved:

• Microsoft Cloud Technologies Office 365 | Azure | Intune | Autopilot | Windows 11
• Windows Server 2012 R2 - latest release
• Active Directory
• SQL Server
• Citrix
• VMware vSphere
• Networking Protocols
• WiFi and Router setup

Some travel within UK and overseas may be required.

Candidate Profile

The successful candidate will be motivated and eager to embark on a career journey in IT, with a blend of technical aptitude, enthusiasm, and a commitment to learning.

You will have a passion for problem-solving, be seeking an apprenticeship opportunity to further develop your customer service skills and work as part of a team to work to specific deadlines and contribute to innovative IT projects.

Denholm Energy Services represents an excellent opportunity to gain experience within a busy IT team in a role that will provide a great value to anyone looking to build their career in IT.

If you believe you have what it takes to join our team, please submit your CV!

No agencies please.