It Support Engineer

Are you an experienced IT Support Engineer with strong SQL skills?

Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people.

They are looking to recruit a highly technical IT Support Engineer to join the team at their Bristol office.

You will be joining a busy team who are responsible for installing and maintaining a new generation of Smart Meters across the UK – clever technology that enables a range of businesses to manage their energy use.

Salary: £33,000 to £35,000

Hours: 9am to 5pm, Monday to Friday

Location: Bristol

Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes – health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!

The role

Supporting their in-house systems and offering technical support to the in house teams, this includes raising bugs to the development team and documenting and actioning workarounds and known errors until they are fixed. A strong SQL background is needed to be able to manipulate and update internal databases where errors occur.

• Liaise with the Development team when required to help resolve technical support issues.
• Work with Development to support system upgrades and system improvements.
• Liaise with Project Delivery and Support to keep the customer informed of project progress where appropriate

Key attributes:

• Consistently professional, confident and calm even in challenging situations.
• Demonstrate a customer focused approach; and an expectation of others to do likewise.
• Supportive and helpful team player with a flexible and positive attitude.
• Highly organised with good attention to detail
• Prioritise work well
• Articulate, professional and clear verbal communication skills. 
• Present information clearly and in an engaging way.
• Good interpersonal and rapport-building abilities.
• Keep up to date with advances in technology, new methods and ways of working particularly MSDN.
• Strong problem-solving and analytical abilities
• Confident and accurate use of departmental computer systems/databases.  

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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