Deskside Support Engineer

Job title: Deskside Support Engineer II
Location: Stonehouse, Gloucester
Salary: up to £31,350
This is a full-time permanent position working Monday to Friday, 40 hours per week, between the hours of 07:30 - 17:00.
As a Desktop Support Engineer you will be working in partnership with a high-profile organisation that provides engineered systems and components for the automotive industry. In addition to supporting the onsite customer, you will also provide remote support to the client's satellite sites including installation, servicing and repairing of systems / equipment.
As a Desktop Support Engineer your responsibilities will include:
* Incident management & resolution
* IMACDs - Installations, Moves, Additions, Changes and Deletions
* Provide onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
* Provide remote support to satellite sites
* Act as Smart hands and eyes
* Provide mobile device support
* Maintain and update existing network infrastructure
* Peripheral support
* Asset, Stock and Loaner equipment management
* Coordinate all Multi-Function Device (MFD) and network printer installs
* Instruct customers in the operation and maintenance of systems/equipment
* Provide Project services as and when required
* Act as a central point of contact for the customer
What we're looking for:
* Proven trouble shooting skills
* Previous experience in a similar role
* Support knowledge across Windows 10, O365, AD and SCCM
* Knowledge of administering Windows Share\File permissions
* Experience in mobile connectivity (E.g., Android/iPhone)
* Good time management and organisational skills
* Able to follow detailed instructions
* Excellent communicator both face-to-face & over the phone
* Must be able to deal productively with a high workload with minimal supervision
* Willingness to travel
Desirable skills / qualifications:
* ServiceNow
* ITIL Certification / Awareness
As an Employee you will benefit from:
* Flexible benefits including, private medical and health insurance, basic cover paid by employer
* Free eye test vouchers
* Company pension scheme
* Income protection after 6 months' service should you be off work due to serious illness
* 23 days holiday rising by 1 day per year to max 25
* Option to purchase / sell additional holiday
* Life insurance
* Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
If you have the skill required please apply now.
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