It Support Engineer

Technical Support Specialist (mobile)

Location: Preston (with travel to various sites)

Job Type: Temporary

Duration of booking: Expected to last 3 months with possible extension

Proposed start date: 3rd April 2024

Pay Rates: Up to£17 per hour PAYE inclusive of holidaypay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm

Sector: Healthcare

Based: Office / Hospital

Main duties and responsibilities

• To be responsible for the testing, deployment, and troubleshooting of desktop and mobile endpoints.
• Perform patch and software distributions, manage security configuration and work with the Senior Technical Specialist and Cyber Security Lead to provide reports for management use, demonstrate system health and compliance based on pre-defined standards, and routine maintenance
• To work with the Senior Technical Support Specialist to help develop policies and procedures and facilitate testing that applies to the acquisition, management and use of information technology equipment, services and hardware across the organisation. This will relate to the internal work of the IT service and to organisation wide issues affecting all clinical and non-clinical staff such as information and IT security policies and procedures.
• To provide IT advice to the organisation, and external organisations where required on IT systems and services.
• Provide technical information both in written and verbal format.
• To support the management and development of an efficient and effective IT technical infrastructure within the Trust, including hardware, network, communications, software, systems development, planning and implementation including user support as required.
• To work with the Senior Technical Specialist and other members of the team to deploy, maintain and monitor backups and facilities for central and any remote data centres serving the organisation.
• Be an advocate for the Trusts IT systems.
• Promote the use of IT to all sectors of the health community in order to achieve more effective operational practices and to provide support for organisational development.
• To provide specialist advice on IT related issues to individuals and various management groups throughout the organisation as required.
• To provide 2nd Line support and break-fix services to servers and endpoints hosted by the Trust.
• To use the IT Service Management Application to keep call history up to date and manage open incidents.
• To ensure that all ICT personnel are aware of problems, potential problems and known errors so that they can assist in their resolution.
• To satisfactory resolve all incidents passed as part of the ICT Service Management escalation procedure, including the provision of support in deciding immediate action, the co-ordination of investigations and proposals for change and/or circumventions, and the initiation and monitoring of agreed remedies.
• To participate in the ongoing backup regime, including ensuring backup routines are appropriate for systems and they complete successfully as well as changing backup media where appropriate.
• To liaise and work with third-parties where appropriate to resolve technical problems and issues.
• To have a working knowledge of all technical aspects of information governance with a regard to the maintenance and monitoring of an effective security and confidentiality policy.
• To provide mentoring, IT Training, both planned and ad hoc to ensure that system changes are cascaded to meet the needs of an efficient and well-supported service and that new system implementations are appropriately
• supported in line with best practice.
• To be highly skilled with server management and configurations including both physical and virtual server environments and operating systems.
• To be skilled in the day to day operation of the Storage Arrays, maintenance routines, backup and recovery techniques and monitoring.
• Replacement, repair and modification of infrastructure as required.
• To manage and provide technical advice and support in relation to system security and data integrity including the regular audit of all equipment and peripherals and updating / managing of anti-virus software.
• Support the Senior Technical Specialist with capacity, disk utilisation, memory utilisation, backup media capacity to identify growth / trends and manage any identified issues.
• Monitoring continuity of connectivity to internet and HSCN hosted services, including email and messaging.
• Record all system downtime, analysing and determining reasons for service failure and duration of failures
• To take ownership of calls logged with 3rd party suppliers (external companies), ensuring resolution within an acceptable timeframe.
• Documenting system configuration information.
• Feedback to the Senior Technical Support Specialist on outstanding issues.
• Share knowledge and experience with colleagues through documentation and discussion
• Look for new or alternative ideas to existing issues.
• Ensure all systems adhere to cyber security requirements.
• Manage system updates.
• Manage data security in accordance with the Trusts data encryption policies.
• The post holder will be responsible for delivering and enabling IT systems which have a direct influence on patient care