It Support Engineer 1St Line

Your new company
Our client is a dynamic business-to-business IT provider who delivers high-quality tailored solutions to their clients both locally and nationally. This client works as an MSP (Managed Service Provider) whilst working closely with their clients to provide business value. The role is based at their offices in Lancaster, joining a small, dynamic team. Having recently worked with them to provide a Senior IT Technician, they are now expanding their team again due to the winning of new contracts.
Your new role
In this role, you will be the 1st point of contact to both clients and colleagues both remotely and in person. You will deal with all initial queries and collaborate with the current team members to ensure the issues are resolved in a timely manner. You will document and maintain IT procedures and ensure all queries are dealt with accordingly or referred to the appropriate team. In this role, you will provide excellent customer service to all end users and work both independently and as a team.
What you'll need to succeed
To succeed, you will ideally have 6-12 months of relevant experience dealing with 1st Line / IT queries. You will need to have excellent customer service skills, both verbal and written. The ideal candidate will be able to demonstrate working knowledge of Microsoft 365, SharePoint, Azure, Windows and Networking - Or have a good understanding of them. This role requires you to possess a full UK driving licence and own / have access to a vehicle.
What you'll get in return
In return, you will work for a thriving IT provider who is expanding their client database significantly. You will work full time in their office in Lancaster, with the working hours being Monday - Friday 9:00 - 17:30. You will work on a competitive salary of £25,500 with a range of additional benefits including 28 (Including Bank holidays), Company pension, Financial Planning Services, On-site Parking, Private medical insurance etc.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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