It Support Engineer

IT Support Engineer

Leicester

Up to £38k per annum

Agenda Partnership are currently recruiting for an IT Support Engineer for a Leicester based client to help them with supporting customers across the East Midlands. Although the office is based in Leicester but will require the need to visit clients on-site on a regularly.

Day to day you will:

• Diagnose and troubleshoot support requests, over the phone and in person, from a variety of business clients. This could involve phone support and guidance or visiting them on-site if necessary
• Install, configure, and manage a broad range of IT solutions
• Proactively monitor and maintain client’s IT infrastructure

Skills and Experience:

• Proven experience in providing IT support services to multiple business clients
• Excellent customer-facing skills and the ability to communicate technical issues in a non-technical way
• Full UK driving licence and own vehicle - this is essential
• Hand on experience with Microsoft 365 and/or Office 365 migration
• Use of Active Directory and Group Policy configuration
• Support of PC and mobile devices
• Network and firewall infrastructure support