It Support Field Engineer

**Job Opportunity: IT Support Field Engineer**

Based in Bromley, Kent – £25k to £35k depending on experience.

Permanent, full-time

Driving licence required – mileage and expenses will be reimbursed.

Hybrid Working - After successful completion of induction period

Are you an experienced IT Support Field Engineer with a year of proven expertise in a similar role, ready to take the next step in your career? We have an exciting opportunity that might be the perfect fit for you!

At Excelcare we have an exciting opportunity to join our IT Department and support over 3100 users and work collaboratively as part of a wider team.

We are continuing growth within the department and wider organisation. You would be joining at a pivotal time, while we embark upon our digital transformation program. The goal is for our Operations, Care, Quality & Central Services systems to work seamlessly together to support all users and ultimately allow us to operate in a highly effective business.

What we are looking for:

• Strong Customer Service and communication skills
• Can-do attitude
• Good organisation skills and a high attention to detail
• Ability to plan time effectively, meet deadlines and remain calm in challenging and pressurised situations
• A current UK driving licence

What you can expect:

• Salary: £25 - £35k depending on experience
• Full time role working from Monday - Friday, based at our Support Office in Bromley.
• Hybrid working available. 1 to 2 days remote after successful induction period

Main Responsibilities:

• Installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals and associated devices
• Undertaking site surveys for VoIP deployment
• Installing the new VoIP handsets, door intercoms, testing\terminating data cables if needed
• Provide full training to the customer and ensuring the customer is fully satisfied with their new system before leaving site
• Troubleshooting broadband connections – BT, leased lines, SoGea, FTTC
• Ensuring all documentation is complete and returned to HQ.

Technical experience Knowledge/Hands on:

• Windows 10/11
• Office 365
• DHCP/DNS
• Group Policy
• Desktop Hardware - PC building - Basic networking protocols
• Printer trouble shooting and installation
• Understanding of Wi-Fi networks setup and operation
• A background in IT\Network installations and support with demonstratable experience
• Experience working with structured (CAT5/6) cabling – patch panels, LAN modules replacement, cable tracing
• Experience in Hosted (VOIP/SIP) telephone solutions such as Splicecom, Yealink would be advantageous
• Working in the environment with Monday.com task management would be advantageous

What we offer in return for your hard work:

• 25 Days holiday plus bank holidays
• Comprehensive induction programme
• Contributory Pension Scheme
• DBS Certificate paid for by Excelcare*
• Free learning and development
• Annual Salary Review
• Employee of the month - £100 for outstanding contribution
• Staff Appreciation Days
• Long service awards
• Working within a great, friendly team and organisation
• Regular team lunches and company events
• The opportunity to enhance your existing skills and learn many more