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Form of workIT Support Manager - Hybrid - Reading - up to £45,000
Are you looking to work within the leading global services provider as a Technology Lead who can identify and roadmap future Tech development, risk and investment? Our Lead will understand the current Digital and Technology footprint and rationale within the contract, conduct MI analysis & trending, explain impacts and provide proposals. They will also build a positive relationship with key partner technology suppliers and understand the products and new/future development. Our Lead will confidently work horizontally and influence three stakeholders.
Key Responsibilities
- Builds and maintains strong relationships to proactively manage key suppliers including but not limited to AV, Security Systems, Digital App Developers & Cloud Printing.
- Act as a point of escalation to resolve any problems alongside the suppliers.
- Monitor services and suppliers and ensure that the required standards are maintained or exceeded and ensuring SLA's & KPI's are achieved for both planned and reactive tasks.
- Utilise IT skills and knowledge to identify areas of gaps and development.
- Review and report on PPM checks to meeting rooms, AV and other building technology.
- Act upon reasonable requests and instructions from Contract Manager and Client.
- Review proposals and designs to obtain the best costing and on time delivery of new solutions.
- Identifies and roadmap with the client future Tech development, risk & investment.
- Conducts MI analysis & trending and able to explain the impact.
- Support to projects and ownership of workstreams linked to property projects.
- Creation of case studies from activities completed on site e.g. via innovation, technology, communication, training, sustainability etc.
- Support and develop new projects, as well as being able to implement insights from mapping our client journey, client feedback scoring and regularly sampling every aspect of our service interactions and engagement.
- Support the implementation and ongoing day to day management of operational Technology.
- Carry out training for the team of all technology-based applications.
Personal Specification
- Experience working within a technology environment and thinking out of the box to create innovative solutions to problems.
- Knowledge administering Zoom and Teams Admin Centre.
- Experience of Crestron AV Systems are an advantage.
- Knowledge of Networking, Routers, Firewalls and IPSec VPNs an advantage.
- Knowledge of security systems such as access control and CCTV.
- Experience in project planning and following through to completion.
- Experience of working with app developers and app testing.
- Experience in working in a client-facing environment.
- Able to communicate clearly and confidently both verbally and written at all levels and Solid organisational skills & ability to manage time effectively.
- Excellent customer focused manner.
- General Data processing skills with Excel, Macros, and formulas
Benefits
- Competitive salary up to £45,000
- Hyrbid working model up to 3 days a week in the office
- Opportunity to work or a global and leading services provider.
- Great opportunity for development across the clients portfolio of companies
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