It Support Site Lead

Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care.

We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in oncology, neurosciences and rare diseases.

The patient is at the heart of everything we do, and we also care for our employees because they are the ambassadors who truly make the difference. We attract and develop bold, agile, entrepreneurial individuals who take full ownership of their decisions; leaders drawn by a purpose to make a direct impact through their work in people’s lives.

We offer employees a wealth of fulfilling challenges & growth opportunities, and the chance to contribute within a fast-moving organisation, an organisation that is genuinely game-changing.

Main responsibilities and tasks

• Provide advanced level 2 support for office and field-based employees.
• Coordinates work performed by IT and internal customers/partners for all site level projects.
• Builds relationships with customers by understanding their technical needs to research, develop, and recommend unique value you add improvements to the workspace environments.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups.
• Takes on Mentoring of other OSS within the same scope, acting as their escalation point.
• Identify technology gaps through trusted relationships with the business.
• Design, implement, monitor projects for Paddington & UK/I Campuses.
• Work with cross functional, global teams to enhance IT innovation brought to the global business.

Knowledge, abilities & experience

• Minimum 5 years of experience in IT Support and Services delivery with at least 1 year supporting company VIPs.
• Hands on experience with Microsoft operating systems and server applications (AD, Group Policies, Exchange, SharePoint, SQL), server, desktop and laptop hardware, server virtualization, desktop management, backup/recovery, Cisco networking, voice and data communication and other related technologies.
• Excellent verbal and written communication skills, including the ability to explain a crisis, to other technical teams and IT managers.
• Knowledge of ITIL v4 and project management methodology
• Experience working with a ticket system, ServiceNow a plus.

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