It Support Specialist

A hybrid opportunity has arisen for an IT Support Specialist to join a well-known automotive company based in Bracknell on a 6 month fixed term contract with possibility of going permanent.

This is a great opportunity to join a well-established and very supportive company.

This role features hybrid working and flexible hours.

Responsibilities:

• Manage Production Support incidents raised by the business through to resolution/closure.
• Record, track, and document all actions taken through ticketing systems including JIRA & Service Now.
• Logging incidents or ad-hoc data requests.
• Talk employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Set up new users/dealer accounts and profiles and deal with password issues.
• Prioritise and manage many open incidents and Business As Usual (BAU) Tasks
• Provide support, including procedural documentation and relevant reports
• Complete regular BAU Tasks and ensure all ad hoc tasks raised by the business are dealt with effectively
• Field incoming incidents or tasks for assistance in a courteous manner and perform initial analysis and support
• Development and documenting of process flows within the business in order to identify efficiencies and suggest improvements

Requirements:

• Strong experience Excel
• Experience within the financial services or automotive sectors is desirable
• Exposure to a Banking system is highly desirable

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