A hybrid opportunity has arisen for an IT Support Specialist to join a well-known automotive company based in Bracknell on a 6 month fixed term contract with possibility of going permanent.
This is a great opportunity to join a well-established and very supportive company.
This role features hybrid working and flexible hours.
Responsibilities:
- Manage Production Support incidents raised by the business through to resolution/closure.
- Record, track, and document all actions taken through ticketing systems including JIRA & Service Now.
- Logging incidents or ad-hoc data requests.
- Talk employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Set up new users/dealer accounts and profiles and deal with password issues.
- Prioritise and manage many open incidents and Business As Usual (BAU) Tasks
- Provide support, including procedural documentation and relevant reports
- Complete regular BAU Tasks and ensure all ad hoc tasks raised by the business are dealt with effectively
- Field incoming incidents or tasks for assistance in a courteous manner and perform initial analysis and support
- Development and documenting of process flows within the business in order to identify efficiencies and suggest improvements
Requirements:
- Strong experience Excel
- Experience within the financial services or automotive sectors is desirable
- Exposure to a Banking system is highly desirable
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