It Support Specialist It Support Analyst

IT Support Specialist/IT Support Analyst 

• Salary: Competitive
• Location: Hybrid Role - Circa 3 days at home and one day a week in Weybridge Office and one day a week in Central London Office

Exciting opportunity to join a growing and incredibly successful financial services organisation.  

They are seeking an IT Support Specialist to take ownership of the IT function working closely with a third-party provider, providing essential support to their users and overseeing internal IT projects.

This role is ideal for a tech-curious individual with a strong work ethic, great communication skills, and the ability to work independently with high levels of autonomy. This is a role which will have a wide range of responsibilities and potential of longer term development opportunities.

Day to Day of the role:

• Manage IT tickets and liaise with our outsourced IT provider to ensure timely resolution within agreed KPIs.
• Prioritise and manage internal IT issues, both ongoing and ad hoc.
• Deliver IT projects and support the use of internal software/systems, including licence management.
• Provide mobile device maintenance and support, liaising with third-party providers.
• Oversee IT tasks associated with new starters, leavers, and movers, including on-site setups.
• Organise equipment supplies and deliveries, and manage inventory.
• Handle IT invoices and deliver training on systems/software.
• Support company events and presentations with IT needs.
• Assess and recommend IT improvement proposals from our third-party IT provider.
• Ensure key deadlines and priorities are met, providing detailed handovers as necessary.

Required Skills & Qualifications:

• 3+ years’ experience in a hands-on IT project support role.
• Experience working alongside third-party IT support.
• Proven ability to manage or deliver IT projects.
• Experience in a similar sized business, financial services environment is advantageous.
• Excellent service delivery skills with a focus on providing a 5* service.
• Ability to thrive on challenges and find innovative solutions to problems.
• Capable of managing a busy workload and adapting to changing priorities.
• Excellent attention to detail and high-quality communication skills.
• Flexibility to work across both offices and potentially outside normal office hours.

Benefits include:

• Bonus 7% of basic salary.
• 25 days holiday (increasing a day a year after 5 years of service)
• Vitality Private Medical Insurance
• YuLife
• Income protection
• Also have a range of benefits including women’s health support, mental health support etc.