It Support Technician - 1St, 2Nd & Some 3Rd Line

IT Support Technician - 1st, 2nd & some 3rd Line - Aldershot

Salary: £30,000 - £37,500 DOE - Plus Benefits

Through an increasing project & IT support workload, this successful mid-sized company in Aldershot is now seeking a motivated IT Support Technician to join their business, to work alongside their experienced IT Manager. Working as the first point of contact for all IT issues & support requests, the IT Support Technician will respond to & manage a varying workload of support issues & project work, generated by a growing User base of Windows Laptops & PC’s.

Requiring circa 2+ years experience, the IT Support Technician will have good experience of providing IT Technical Support and be able to undertake in-depth troubleshooting & diagnostics as & when required. Along with a positive "Can-Do" attitude, the IT Support Technician will also need a genuine passion to continue learning and growing their professional IT knowledge & skills.

Supporting Users & infrastructure across a handful of sites in Aldershot, the IT Support Technician will provide an excellent technical support service across 1st & 2nd line support and will also have some knowledge/experience of managing & investigating 3rd Line support issues too.

The technical environment is Windows based across Windows 10 & 11, Windows Servers - both On-Prem & virtual, Active Directory, Office 365, MS Teams, Word, Excel, Networking & IT & Cyber security.

Preferred Skills & Experience:

• Solid Windows IT Support skills across 1st 2nd & some 3rd Line support
• Windows Desktop & some Windows Server knowledge - On-Prem or Virtual
• Strong Active Directory skills - Accounts, Permissions etc
• Office 365 or Microsoft 365 Administration & support
• Additional knowledge of SQL databases, Mobile device management or similar tools is highly beneficial
• Enjoys working with Users and undertaking project work as required
• Demonstrates good troubleshooting & diagnostics skills
• Works equally well alone as well as part of a small team
• Takes responsibility for own work and is comfortable escalating issues as & when required
• Good documentation skills
• Supports ongoing security improvements and managing backups
• A Degree in a computing related subject is useful but isn’t essential

If this role sounds of interest, please apply now and send your most up to date CV to Alec at TechNichols Resourcing to be considered or call TechNichols Resourcing and speak with Alec for further information.
We will endeavour to get back to all applicants but if you have not heard back within 5 working days unfortunately your application has been unsuccessful.