It Support - Windows 365 It Technician 2Nd Line

IT Support – Windows | 365 | IT Technician | 2nd Line

My client based near Basingstoke are looking to recruit an IT Support candidate for their internal IT team.

You will be offered the opportunity to enhance your knowledge and experience, particularly around ITIL standards, ISO27001, Cyber Essentials Plus and GDPR. This role offers huge potential for growth as the business expands.

What the role entails:

Manage the day to day aspects of IT pertaining operational activities such as;

• Manage and maintain Physical and Information asset registers.
• Software and Hardware Catalogues.
• Manage and maintain operational policies and procedures relating to services and devices such as; Anti-Virus/Antimalware, Desktop Management, Laptop Management, Mobile Phone, Management, Removable media, Secure Disposal of ICT equipment.
• Ensure checklist schedules are created and followed for key areas such as patching, AV, vulnerability scanning, log collection, software asset management etc.
• Help manage and control risks within our environment, ensuring risk lists are maintained and updated in scope of infrastructure.
• Ensure our asset register, working processes and other IT related documentation remains accurate and up to date with regular documented and reviewed.
• Managing our Windows estate, including building, updating and refreshing our devices.
• Managing computer/user accounts in Azure AD and on Microsoft 365.
• Providing end-user support to our internal users.
• Carrying out network patching/ cabling and configuring peripherals.

Essential Skills:

• Good working knowledge of Microsoft technologies, particularly Windows 10+ and Microsoft 365.

Desirable

• Experience of managing computer builds, software updates and patch releases would be highly advantageous.
• Current or recent experience working in a similar role and a desire to work in a fast-paced environment.

Benefits

• Study assistance
• Career progression opportunities
• Life Assurance
• Employee Assistance Programme.
• Occupational Health.
• Eye Care
• Free onsite parking.
• Membership Fee to a Professional Body/Institute
• Study assistance.