Address
Form of work
SalaryHours of work: Monday to Friday 9am to 5pm
Location: Wickham area
Salary: £24000- £25000
Plus, fantastic benefits which include the following:
- 28 days holidays
- Private medical insurance (After probation)
- Company pension contributions (After probation)
- Dog friendly
- Smart casual dress code
- Onsite parking
- Free snacks and drinks, on site café at subsidised rates
- Training and development options
- Promotion opportunities
Due to the growth plans out client is looking to recruit someone to support customers with technical and IT related issues.
As a Technical Customer Support you will be responsible for
- Assisting clients with any technical issues that they have with their software.
- Answering calls and e-tickets from external clients to manage any IT related issues.
- Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system
- Developing and maintaining a knowledge base of the enquiries you are dealing with.
- Assisting the internal Customer Support team with technical enquiries that they encounter with clients.
- Liaising with software partners to ensure high level of service for our clients.
The ideal Technical Customer Support will have / be.
- Good customer service skills and experience
- An interest in IT or technical products
- Knowledge of Microsoft Office 365 (mainly Excel & Outlook)
- Knowledge of WordPress and HTML is an advantage but isn’t essential.
To be considered please submit your CV asap.
INDC
