It Support Technician

MGF are currently seeking to recruit a 1st/2nd Line IT Support Technician to join the IT Support team at our Head Office in Ashton-in-Makerfield. Reporting to the IT Team Leader, your role will involve providing end user support and assisting the IT Team Leader in providing, monitoring, and maintaining the ICT infrastructure for the Company.
Your responsibilities will include:
Logging, prioritising, and triaging incoming incidents
Providing 1st/2nd line diagnosis and questioning
Owning and resolving incidents which can be resolved
Providing remote and telephone support to end users
Providing updates and information on major incidents to the business
Providing technical support for all ICT systems
Escalating incidents to the appropriate internal 3rd line or external vendor
Installing systems
The core requirements of this role are:
Minimum of one years’ experience in a similar role,
Microsoft Certified Systems Administrator or equivalent qualification/ experience is desirable, but not essential,
Experience of supporting Windows 10, Server 2016/2019, Hyper-V, Active Directory, Office 365, TCP/IP networks, firewalls
A professional manner with good communication and people skills,
Ability to work to deadlines and targets,
Strong organisation skills, detail oriented, and the ability to handle multiple priorities
Customer focussed,
Enthusiastic and willing to learn,
Strong team player.
Benefits
Annual Leave allowance with the option to purchase 2 additional days of annual leave
Additional annual leave awarded to recognise long service
Company Pension Scheme
Life Assurance
Training & Development – online, in house, external providers and hands on practical experience
Award and recognition initiatives
Discretionary annual bonus scheme based on business performance and length of service
£500 ‘Refer a friend’ scheme
Free onsite parking
If you are an IT Support Technician looking for a wide-ranging role to increase their skills and experience in a small team where you can make a real difference and would like to work for a well-established company, we are looking for individuals like you!
MGF is a privately owned independent company specialising in the supply of excavation support equipment to the construction industry through hire and sale. Our strategy is to provide a comprehensive service to our customers. This is achieved through continuous investment in our products, infrastructure, processes and people to achieve long term sustainable growth. Employing over 450 staff, we operate nationally from 14 locations.
We aim to be an equal opportunities employer and welcome applications from all sections of society.
All applicants will be treated in the strictest of confidence.