It Support Technician - Alderley Edge

An established company in the professional services sector are looking for an IT Support Technician to strengthen their team. Joining a team of 4 others and reporting to the IT Manager, you will respond to internal IT service requests and incidents over the phone, via email or in-person.

The role will be office-based in their Alderley Edge office, with working hours of Monday - Friday 9:00am - 5:30pm.

The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and also be involved in exciting IT project work.

Responsibilities include:

• Resolve technical support queries for end-users, applications and services.
• Log and resolve support tickets, seeing out the whole process from start to finish.
• Ensure support for existing and new technology.
• Monitor and optimise performance of key systems.
• Office 365 management
• Provide technical advice to non-technical users, including updating relevant documentation and systems.
• Provide excellent customer and end-user support.

Skills / Experience include:

• Ideally 2 years' experience in a similar IT Support role, providing 1st and 2ndline support.
• Microsoft 365 delivery and support
• InTune
• Active Directory administration
• Azure AD
• Windows 10 support
• Knowledge of Networking - LAN / WAN
• Any scripting knowledge (Powershell) would be beneficial, but not essential.
• Previous knowledge / experience working within an ITIL environment (beneficial)

Interviews for this position are being arranged ASAP, so please apply now for consideration. If you'd like more information about the position, please contact Charlotte Attwood on (phone number removed) or email your CV to (url removed)

For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.