It Support Technician

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, with this role being part of that growth.

IT Support Technician Salary and Benefits

• £25,000
• 37.5 hours per week, Monday - Friday
• 23 days holiday, increasing with service, plus statutory, Life Assurance, Profit related pay

Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield

IT Support Technician Role Function

The IT Support Technician will support the IT team in providing a comprehensive IT service for the company to enable it to meet its company objectives and business targets.

As IT Support Technician, you’ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.

Candidate Requirements

• Jira Service management or any other ITSM solution.
• Windows Operating Systems including 7/10/11
• Microsoft Office Suite.
• Windows Server 2016/2019/2022
• Microsoft cloud services: Azure, Entra ID, Microsoft 365, Intune, SharePoint
• Windows Server roles – DHCP, DNS, Active Directory, File and Print
• Basic networking experience: Understanding of common network devices: Firewalls, routers, switches, and access points, cabling: Patching to switches and making cables.
• Methodical approach to investigating issues using tools such as Google, ChatGPT etc.
• Great people skills with people from diverse backgrounds and IT skills levels.
• Good written and verbal communication skills.
• Reliable and punctual
• You will have a driving license and access to your own car.

Key Responsibilities (but not limited to)

• Jira Service Management: Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents, Upkeep and creation of assets. 
• Basic end user training.
• Creation and upkeep of documentation in Confluence.
• User onboarding and offboard: Creating new users, Assigning rights to relevant software and files, Resetting passwords.
• 3cx administration: Creation and amendments to extensions, Call log and recording requests, Provisioning desk and soft phones.
• Installation and configuring new and existing desktops, laptops, mobiles phones and tablets.
• Diagnosing and troubleshooting software and hardware issues.
• Repairing and replacing damaged/failed computer and network components.
• Supporting people whenever they encounter challenges with computers and network devices.
• To undertake project work as assigned by the IT Management Team.
• Liaise with 3rd party support.
• Stock management of IT equipment.

Please Note: Candidates must have the right to live and work in the UK.

Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.

If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.

Should you want to learn more about any of our IT vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.

Probe Technical Recruitment, providing IT Recruitment Support since 1994