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SalaryWorking as a weekend Service Desk Engineer , you'll be supporting businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value the input of all the engineers on the team.
This role is for a full time Weekend Support Engineer - your shift will include every weekend which would be an 8-5pm (Working from home) shift - With then 2 days off a week.
You'll be responsible for:
Desktop and laptop fixes
Supporting users remotely and over the phone
Monitoring client networks
Troubleshooting and fixing issues with both Windows and Mac OS
Managing active directory and group policy
Liaising with third party support teams, such as Sage and Bloomberg
Completing checks on vital systems.
In your daily role, you'll gain exposure to tools and systems within the O365 ecosystem, Windows Servers, networking equipment and much more.
We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. If you're still hungry for more, we also provide a budget for training and conferences you want to attend. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you.
To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc)
Your success will be defined by KPIs focused on:
Ticket stats e.g. first time fixes and average resolution time
Quality ticket notes
Good feedback from users
Thorough monitoring and alerting of critical systems.
You'll have regularone to ones with your manager, where you can discuss objectives, and progression within the business.
The benefits package consists of:
Private medical insurance
33 days annual leave including 8 bank holidays
A 4% matched pension
Individual yearly training budget
Team social events
A private counsellor
4X salary death in service insurance
4X salary critical illness insurance
We'd love to see your CV, or if you have questions, please call the office and ask for Aled or Ruby.
Job Types: Full-time, Permanent
Pay: GBP23,000.00-GBP28,000.00 per year
Benefits:
Company events
Company pension
Discounted or free food
Life insurance
On-site parking
Private dental insurance
Private medical insurance
Referral programme
Schedule:
8 hour shift
Work Location: In person
Reference ID:
